Shipping & Returns

Returns Policy

100% Guaranteed No Fuss Returns. We are committed to providing quality products to our customers. If for any reason you are not completely satisfied with your purchase it may be exchanged for another purchase or you can have your online account credited with the purchase value or we can simply process a refund. Higher value gifts may be substituted with payment of the difference. Please make contact with us at support@thesacredwillow.com.au within one week of purchase to arrange a return. Returned goods must be unused and in resalable condition. Refunds less shipping cost will be processed once goods are received by us.  

If any of our items do not meet quality standards simply tell us why, and return the item within 14 days for a prompt and friendly account credit less postage.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We ship within two business days and offer a $12 shipping cap on all standard shipping, anywhere in Australia (express shipping will cost more depending on location).  

We can ship to virtually any address in Australia. Note that there are restrictions on some products, and some products cannot be shipped to certain destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. 

For specific delivery times, please visit the Australia Post website.  We ship from postcode 4558.

Service Standard Delivery Time Insurance
Australia Post Parcel

5-7 Business Days

** Up to 10 working days for rural areas.

Signature on Delivery
Australia Post Express

1-3 Business Days

** Up to 10 working days for rural areas.
Signature on Delivery

Please insure you delivery address is correct. Australia Post now charges a $10 return to sender fee. The buyer will be responsible for all costs incurred for failure to supply the correct address or failure to pick up the item.


 In case of return shipment for any reason you will bear all shipping charges. We recommend you to insure the shipment to protect from loss or damages - contact us for details.

 

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