Shipping & Returns

Returns Policy

100% Guaranteed No Fuss Returns. We are committed to providing quality products to our customers. If for any reason you are not completely satisfied with your purchase it may be exchanged for another purchase or you can have your online account credited with the purchase value or we can simply process a refund. Higher value gifts may be substituted with payment of the difference. Please return the unwanted gift to our store at 245a Glenferrie Rd, Malvern VIC 3144, Australia within one week of purchase. Returned goods must be unused and in resalable condition. Refunds less shipping cost will be processed once goods are returned

If any of our wiccan supplies do not meet quality standards simply tell us why, and return the item within 14 days for a prompt and friendly account credit less postage.

Due to the nature of cosmetic/coloured contact lenses we do not permit refunds/returns of any used or opened goods. This is strictly enforced due to hygienic reasons. Exchanges are permitted but must be made within 14 days of purchase and will only be accepted on unopened, undamaged goods. The Sacred willow are not liable for meeting shipping costs associated with return of the goods, these expenses are the liability of the purchaser.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in Australia. Note that there are restrictions on some products, and some products cannot be shipped to certain destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Service Standard Delivery Time Insurance
Australia Post Parcel

5-7 Working Days

** Up to 10 working days for rural areas.

Signature on Delivery
Australia Post Express

5-7 Working Days

** Up to 10 working days for rural areas.
Signature on Delivery

 

Please insure you delivery address is correct. Australia Post now charges a $10 return to sender fee. The buyer will be responsible for all costs incurred for failure to supply the correct address or failure to pick up the item.

Please check your country's import duty and regulations before ordering. You are solely responsible to pay your own import duties. In case of return shipment for any reason you will bear all shipping charges. We recommend you to insure the shipment to protect from loss or damages - contact us for details.

 

The Sacred Willow cannot be held responsible for any damage and/or injury suffered resulting from actions and/or decisions based on information found on the site.
Please do not self diagnose any condition regarding your own or another's health. Always seek professional advice or arrange a consultation.